Privacy Policy

1. Introduction

Pendulaire ("we", "us", "our") operates a watch repair and maintenance workshop at 7 Jalan Dhoby, 10200 George Town, Penang, Malaysia. This policy describes how we collect, use, and protect personal information provided to us through this website or through direct interaction at the workshop.

We treat personal data with discretion. We collect only what we need, keep it only as long as necessary, and do not sell or share it with third parties for marketing purposes.

2. Data We Collect

We may collect the following personal data:

• Name — provided when you contact us via form or phone
• Email address — for correspondence and service updates
• Phone number — if provided, for direct communication
• Message content — details you share about your watch or service enquiry
• Website usage data — via analytics cookies (if consent given), including pages visited and browser type

We do not collect payment card details. Payment is handled in person at the workshop at the point of collection.

3. How We Use Your Data

Personal data collected through this website or by phone is used to:

• Respond to service enquiries and questions
• Arrange and manage watch service appointments
• Notify you when your watch is ready for collection
• Maintain our workshop intake and service records
• Improve our website based on usage patterns (analytics only, with consent)

The legal basis for processing is your consent (where applicable) and our legitimate interest in providing the service you have requested.

4. Data Retention

Enquiry and contact data is held for a maximum of 24 months from the date of last contact, after which it is deleted unless an ongoing service relationship requires otherwise.

Workshop intake records — which document the condition of your watch on arrival and the work performed — are retained for 5 years for warranty reference and quality assurance purposes.

5. Data Sharing

We do not sell personal data. We do not share personal data with third parties for marketing purposes. Data may be shared with:

• Analytics service providers (e.g. Google Analytics) — if you have consented to analytics cookies
• Legal authorities — only if required by Malaysian law or regulatory obligation

Any third-party analytics providers are instructed to process data only in accordance with our instructions and applicable data protection legislation.

6. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data. These include:

• Secure storage of digital contact records
• Restricted access to workshop intake logs (workshop staff only)
• Physical security at the workshop premises
• Regular review of data held and deletion of records no longer needed

In the event of a data breach that may affect your rights, we will notify you as required under applicable Malaysian law.

7. Cookies

This website uses cookies. Essential cookies are required for basic site function. Optional analytics and preference cookies are only activated with your consent. For full details, please see our Cookie Policy.

8. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Request deletion of data we no longer need
• Withdraw consent for processing at any time (where consent was the basis)
• Lodge a complaint with the relevant Malaysian regulatory authority

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

9. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, please contact us so we can delete it.

11. Policy Updates

This policy may be updated from time to time. Changes will be reflected on this page with a revised "Last updated" date. Continued use of the website following an update constitutes acceptance of the revised policy.

12. Contact for Privacy Matters

Pendulaire
7 Jalan Dhoby, 10200 George Town, Penang, Malaysia
Email: [email protected]
Phone: +60 4-263 9485